Privacy Policy

At NERTIA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or engage with our brand in any way.

1. What Information We Collect

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details (securely processed via Shopify or authorized providers).
  • Device & Usage Data: IP address, browser type, time zone, cookies, and information about how you browse and interact with our site.
  • Marketing Preferences: Your opt-in status for email and SMS communication, and interactions with our marketing campaigns.
  • Affiliate/Influencer Program Info: If you apply to partner with us as a collaborator or ambassador, we may collect social media handles, content links, and payment details for payouts.
  • Loyalty & Rewards: If we offer points, discounts, or perks, we may store your engagement history, earned rewards, and redemption activity.

2. How We Use Your Information

  • To process and fulfill your orders
  • To provide customer service and order updates
  • To improve site experience and optimize performance
  • To send marketing messages (only if you've opted in)
  • To operate our affiliate, ambassador, or loyalty programs
  • To comply with legal obligations or prevent fraud

For users in the EU/UK, we rely on the following legal bases to process your personal data: (i) your consent, (ii) the performance of a contract, (iii) compliance with legal obligations, and (iv) our legitimate business interests.

3. Sharing Your Information

We only share your data with trusted service providers necessary to operate NERTIA:

  • Shopify – eCommerce platform
  • Payment Processors – PayPal, Shopify Payments, etc.
  • Shipping Carriers – to deliver your order
  • Email & SMS Platforms – like Klaviyo, Postscript, or similar
  • Ad Platforms – such as Meta (Facebook/Instagram), Google, TikTok for retargeting and campaign performance

We never sell your personal information.

4. Marketing & Communication

If you subscribe to emails or opt into SMS/text marketing, we may send product updates, promotions, and brand news. You can unsubscribe anytime by clicking “unsubscribe” in our emails or replying “STOP” to texts.

5. Affiliate & Influencer Programs

If you join our affiliate or ambassador program, we may collect your contact details, social profiles, and payout info. We only use this information to manage the partnership and compensate you accordingly. Any public content you create for NERTIA may be reshared across our marketing platforms unless otherwise agreed.

6. Loyalty & Rewards

If you participate in a loyalty or rewards program, your points, activity, and redemption history may be tracked to provide perks. Your participation is optional and you can request deletion of your account at any time.

7. Your Rights

If you live in regions covered by privacy regulations (like the CCPA in California or GDPR in the EU), you have the right to:

  • Access or request a copy of your personal data
  • Request changes, corrections, or deletion
  • Withdraw consent for marketing at any time

For California residents: We do not sell your personal information. However, you have the right to request disclosure, correction, or deletion of your data under the California Consumer Privacy Act (CCPA). To make such a request, email us at hello@shopnertia.com.

8. Data Retention

We retain customer order and account information for our records unless you request deletion. Some data may be kept longer if legally required.

9. Cookies & Tracking

We use cookies and pixels (like Meta Pixel and Google Analytics) to improve your shopping experience, track website performance, and serve relevant ads. You can manage cookie settings in your browser.

By using our site, you agree to our use of cookies unless you disable them in your browser settings. For users in the EU and other privacy-restricted regions, we provide a cookie consent banner that allows you to manage your preferences before any non-essential cookies are loaded.

10. Data Security

Your data is stored securely on Shopify’s servers and protected using encryption, firewalls, and limited access. While we take all reasonable steps to protect your information, no method of online transmission is 100% secure.

11. Third-Party Links

Occasionally, our site may contain links to other websites. We are not responsible for the privacy practices or content of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or laws. Updates will be posted on this page with an updated effective date.

13. Children's Privacy

Our site is not intended for children under the age of 13, and we do not knowingly collect personal data from them. If we become aware that we have received data from a child without parental consent, we will delete it immediately.

14. Contact

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at hello@shopnertia.com

Effective Date: Sept 1st, 2023

Thank you for being a part of the NERTIA community.

Your trust means everything to us.