Shipping policy
Processing Times
Orders are processed within 1–2 business days after purchase. Orders placed on weekends will be processed the following Monday or Tuesday depending on volume.
We ship from Los Angeles, California. Once shipped you'll receive tracking via email. Please note tracking may take 1–2 business days to update.
Shipping Rates & Delivery Times
Things to Know
Delays Shipping times are estimates. Weather, customs, holidays, and carrier delays can affect delivery.
Incorrect Address Make sure your shipping info is correct. We're not responsible for issues caused by incorrect addresses.
Free Shipping Available to U.S. customers only on eligible orders over $99+ after discounts are applied.
Lost or Stolen Packages
Once your package is with the carrier, we are not responsible for delays, loss, or theft.
If your package is lost, please file a claim directly with the carrier using your tracking number provided in your shipping confirmation email.
Failed Delivery
Re-Delivery May be possible depending on the carrier and their policies.
Additional Fees If delivery fails due to incorrect info or missed delivery, extra fees may apply set by the courier.
Responsibility Please make sure your address is accurate and someone is available to receive the package.
Need Help?
If you run into any shipping or delivery issues we're here to help however we can.
Email: hello@shopnertia.com
Response Time: 24–48 hours Mon – Fri
Thank you for supporting NERTIA.
Move With Purpose.™