Privacy policy
NERTIA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). NERTIA is powered by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage with us through the Services.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on your location and how you interact with the Services, we may collect or process:
→ Contact details: name, email, phone number, shipping and billing address
→ Financial information: payment method, card or account numbers, transaction details
→ Account info: username, password, preferences, settings
→ Transaction info: items viewed, carted, purchased, returned, or exchanged
→ Communications: any messages or support inquiries you send to us
→ Device info: browser, network connection, IP address, device identifiers
→ Usage data: how you interact with the site and services
→ Phone number for SMS marketing, if you have opted in
Where We Get Your Information
→ Directly from you when you use or interact with the Services
→ Automatically through cookies, your device, or while browsing
→ From service providers who help operate our site or handle payments and fulfillment
→ From third-party partners including Klaviyo, our email and SMS marketing platform
How We Use Your Information
→ Provide, operate, and improve the Services
→ Process payments, fulfill orders, and handle shipping and returns
→ Personalize your experience and show product recommendations
→ Send marketing messages via email or SMS (if opted in)
→ Ensure account security and prevent fraud or abuse
→ Comply with legal obligations or respond to legal requests
→ Communicate with you about support, orders, or your account
How We Disclose Your Information
→ With Shopify and vendors that operate or support our store
→ With Klaviyo, our email and SMS marketing provider
→ With marketing partners who deliver ads or promotional emails
→ At your direction, such as social logins or third-party integrations
→ Within our corporate group or in a business transaction like a merger
→ To comply with law or protect our legal rights or the safety of others
SMS Marketing
If you opt in to receive SMS messages from NERTIA, we will use your phone number to send you promotional offers, new arrivals, and order updates. Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at hello@shopnertia.com. We do not sell your phone number to third parties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Services. This includes:
→ Essential cookies that keep the site functioning
→ Analytics cookies that help us understand how visitors use our site
→ Marketing cookies used by Meta (Facebook/Instagram) and Google to deliver relevant ads
Meta Pixel (Facebook Pixel): We use the Meta Pixel to track visitor activity and measure the effectiveness of our advertising on Facebook and Instagram. You can opt out at facebook.com/privacy/explanation.
→ Klaviyo tracking to personalize email and SMS communications
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
Shopify & Klaviyo
Our Services are hosted on Shopify, which collects and processes some personal information on our behalf. For full details visit the Shopify Privacy Policy.
We use Klaviyo to manage our email and SMS marketing. When you subscribe, your contact information is shared with Klaviyo. For full details visit Klaviyo's Privacy Policy.
Your Rights (CCPA)
→ Right to Know — request details about what personal information we collect, use, and share
→ Right to Delete — request that we delete your personal information
→ Right to Opt Out — we do not sell your personal information
→ Right to Non-Discrimination — we will not discriminate against you for exercising your rights
To exercise any of these rights contact us at hello@shopnertia.com. We will respond within 45 days as required by law.
Get In Touch
For questions or to exercise your rights:
Email: hello@shopnertia.com
Location: Los Angeles, CA, US
Thank you for trusting NERTIA.
Move With Purpose.™